Description

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Contact Centers

Contact Centers assist customers with travel concerns, administer refunds, handle flight recovery, conduct quality assurance checks, and more

Job overview and responsibilities

Communicates information to customers regarding fares, rates, schedules, routings, travel documents (Visa/Passports, etc.), flight arrival and departure times or related services, in a pleasant, well-modulated voice and courteous manner
Resolves customer conflicts requiring handling or service
Arranges for ticketing and other special services
Notifies customers of flight irregularities and changes in schedules
Assists company employees in arranging business and personal travel plans
Operates computer terminal equipment to access, input and retrieve information
Sells consultatively

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Required

High School Diploma, GED or education equivalent required
Must be fluent in English and Spanish ( written and spoken)
Must be at least 18 years of age required
Must be flexible to work all shifts and, when necessary, available 7 days a week, including holidays and weekends, to deal with any operational and/ or unforeseen situations.
Must have valid US Visa and Passport
Must be legally authorized to work in Mexico for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

Preferred

Prefer one year of experience in sales, customer contact, or other related work required

Equal Opportunity Employer — Minorities/Women/Veterans/Disabled/LGBT #J-18808-Ljbffr

Reservation Sales & Services Representative, MEX